FAQ
Frequently Asked Questions
A genuine MAG email confirms some booking or Wi-Fi data was accessed and says MAG will never ask for payment or bank details. Anything asking for money, passwords or card details is a scam - don't click. If unsure, contact us to check safely.
There's no fixed figure - each claim depends on the data involved and its impact on you, such as distress or financial loss. We'll give you a realistic view once we know your situation. We never promise a set amount.
Yes - usually nothing to pay upfront, and no fee to us if your claim fails. If it succeeds, a success fee may come from your compensation, and we'll explain it clearly before you proceed.
Possibly, yes. You don't need to have lost money. Under UK GDPR you may be able to claim for the distress and loss of control of your personal data alone, plus the increased risk of fraud.
Claims are time-limited, so don't wait. Keep your MAG notification, stay alert for scam messages, and register with us for a free eligibility check.
